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Returns or Exchanges

All claims must be made within 10 days of receiving merchandise.

You may contact us via phone, fax, or email us at


To return or exchange purchases, please include the packing slip that came with your original order. The packing slip will serve as your receipt.
You will be credited for the cost of the item(s) and applicable taxes.
Refunds on shipping costs are applicable only if claims made are an error on our part.
Pack your return securely in the original package if possible. If you do not have your original packing slip, please include the following information with your return: Your name, best contact phone number to reach you at along with the bill-to and ship-to name, address, purchase order number or invoice number along for reason for return.


All returns and exchanges must be sent via a traceable carrier such as USPS, UPS or FedEx. Basix of America LLC. is not responsible for packages not received if sent via a non-traceable carrier.
We do not accept C.O.D. deliveries.


Please send all returns and exchanges to:
Basix of America LLC
Attn: Return Department
2778 NW 31st Ave
Lauderdale Lakes, FL 33311


For more information on returns and exchanges please send us an e-mail or call us at 954-486-6580 and we will be happy to assist you.

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